“The QSJ has been our holiday home since 2000 and we really feel part of the family here. However, the welcome was as great on our first visit as it was this year on our 22nd. Many of the original staff, now our friends, look after us so well without ostentation. Nothing is too much trouble for them and they know our preferences and dietary needs without any prompting. We have our favorite suite on the third floor which provides every amenity and comfort. The maids do a wonderful job and always seem to be smiling despite their hot and tiring work. Sofia, Housekeeper, is always available to answer any query and does so with a huge smile. Catarina and her attractive reception team are efficient and caring, proficient in many languages and able to respond to any queries which guests may have. Rosie, Guest Relations, is the fount of all knowledge Madeiran and being English has a special affinity with our needs. The bar, managed by Antonio, provides a calm oasis at any time of day, whether in the Quintinha itself or by the attractive spa and pool. We have enjoyed delightful lunches at prices which have not increased for several years.

This also applies to the room service which is delivered with all the accoutrements one would expect in the restaurant. We enjoy using room service after a tiring day’s walking but would normally use the restaurant which serves fine food, beautifully presented. There is a good choice of food and wine which, as one would expect, is very capably brought to our table by Rui and his staff. We admire the dedication of the kitchen staff, particularly on special occasions such as the Sao Joao festival, Easter, Christmas, New Year and the weekly Madeiran Evening. Also, each week, Dr. Andre Barreto, General Manager, welcomes his guests with a pre-dinner cocktail party. All of this combines to make the QSJ a very special place to stay. It’s a haven of genteel tranquility where we can feel entirely at home in a lovely setting of the beautiful Quinta gardens. The views of the mountainside villages, especially at night with the myriad twinkling lights, are stunning. We love Madeira and we would never consider staying in any other hotel other than the QSJ!”

Mr and Mrs Daw